Every plan runs the whole platform — the ledger, tiers, referrals, campaigns, the member portal and the API. Plans differ only in headroom: how many members are enrolled and how many orders come in each month.
The plans
| Launch | Growth | Scale | |
|---|---|---|---|
| Members | 2,000 | 25,000 | 250,000 |
| Orders a month | 1,500 | 15,000 | 150,000 |
Prices and limits are what the pricing page shows at the time you subscribe. Changing a price later never reprices an existing subscriber; changing a limit applies to everyone on that plan straight away.
- A member is anyone enrolled in your programme. Members you remove stop counting from that moment.
- An order is every order the platform receives in a calendar month, whether or not it earned anything. The count resets on the 1st.
There is no seat limit on your team, and no cap on API keys or webhooks.
The trial
Every programme starts with a free trial (14 days unless the pricing page says otherwise). The billing page shows "Free until" while it runs. When it ends the plan simply carries on and the charge appears on your Shopify invoice — there is no separate card to add.
One trial per programme, ever: cancelling and resubscribing does not restart it. If you switch plans mid-trial, the remaining days carry over.
Changing or cancelling
Plan changes happen inside the StickyTier app in your Shopify admin, under its Billing tab: pick a plan and approve the charge on Shopify's page. Switching plans replaces the old subscription with the new one. Cancel subscription is on the same tab. Uninstalling the app cancels it too.
The Settings → Plan page on stickytier.com is read-only; it links you to the right place.
When you pass a limit
Nothing stops working for your members, whatever happens to your plan. Orders keep earning, balances stay, rewards stay spendable, the portal stays up. What can change is what your team may do:
| Situation | What happens |
|---|---|
| Over the member limit | New enrolments pause until you upgrade. Existing members are untouched. A bulk import that would cross the limit is refused with the number it would reach. |
| Over the monthly order limit | A banner shows the date after which changes pause; orders keep earning. (Enforcement is off unless StickyTier switches it on; the banner tells you.) |
| Subscription ended | The programme becomes read-only for your team: no new boosts, rate changes, campaigns starts or manual credits until you resubscribe. Pausing, ending, exporting and every read still work. |
| Payment failed | Nothing is restricted while Shopify retries. Update your billing details to avoid an interruption. |
The banner at the top of every admin page says exactly which of these applies, and links to Plan & billing.
Who can see this
Owners and admins reach it under Settings → Plan; Finance and Analyst roles see Plan & billing under Advanced in the sidebar. See Team & roles.