The Developers page is where an integration that is not Shopify — WooCommerce, a custom store, a till, an app — gets its credentials. Your developer will want the developer documentation; this article is the merchant's view of the same screen.
API keys
Create an API key asks for three things:
- Key name — name it after the system that will use it ("WooCommerce production", "Store till").
- Mode — Test writes to an isolated sandbox: its members, orders and points never appear in your analytics, liability or exports. Live writes to the real programme. Start with Test.
- Scopes — what the key may do. ingest sends orders and events; read looks up members and balances; act changes balances (enrol, adjust, redeem); webhooks manages webhook endpoints. Grant the least the integration needs; act only if it really redeems or adjusts.
The key is shown once. Copy it into the other system straight away — we keep only a fingerprint, and cannot show it again.
Each key in Your keys shows its mode, scopes and when it was last used. Two buttons:
- Rotate issues a replacement with the same scopes; the old key keeps working for 24 hours so you can swap it without downtime.
- Revoke stops the key immediately, with no grace. Use it for a key that may have leaked.
Test mode
Test keys write to a twin of your programme with the same rules, tiers and settings. Wipe test data clears every test member, order and points entry and re-copies your current rules, so a test run starts clean and matches what live would do. Nothing in the real programme is touched.
Webhooks
A webhook endpoint is a URL on your system that StickyTier calls whenever something happens — a member joins, points move, a tier changes, a redemption completes, points are about to expire. Add the https address, tick the events, and copy the signing secret (shown once): your developer uses it to verify each delivery is genuine.
Under each endpoint: Send test event to check the wiring, Recent deliveries with a Redeliver button, Rotate secret, and Delete. A failed delivery is retried for about a day; after three deliveries fail completely the endpoint is switched off and shows Auto-disabled — fix the receiver, then Re-enable.
API activity
The card shows the last 24 hours — requests, successes, rejections, rate limits, errors — and the latest failed calls with their request id. Quote that id to support.
Store connection
Your Shopify connection lives on its own page, Setup → Store connection: connect a store, see what it last sent, check for missed orders and repair the connection. See Integrations & migration.