Knowledge base
Everything about running a rewards program on StickyTier. Articles use VibeClub as the running example — a four-tier apparel program (Starter ₹0+ · Rider ₹5,000+ · Legend ₹10,000+ · Icon ₹20,000+ on rolling 12-month spend) earning 2/3/5/10% VibeCoins on delivered orders.
Fastest path to live: publish terms & privacy → create tiers → draft rules → preview against history → publish → connect Shopify or the API. Each step is one article below.
Getting started
Brand your portal, publish terms & privacy, pick a language, invite your team, go live.
Earning rules
Rates, five release timings plus manual approval, customer segments, caps, budgets, expiry and refunds.
Change governance
Preview cost before publishing, conflict detection, second-admin approvals, one-click rollback, holdouts.
Tiers & benefits
Up to 10 levels, hybrid thresholds, custom windows, soft-landing downgrades, benefit flags your storefront can read.
Rewards & perks
The redemption catalogue — discounts, shipping, products, store credit — plus birthday and anniversary bonuses.
Members & privacy
Identity, guest claiming, duplicate merging, member states, consent and self-service data export.
Referrals & fraud
The referral program, automatic fraud holds, and working the review queue.
Analytics & finance
Metric definitions, the holdout report, liability forecasting and the cent-exact accounting export.
Integrations & migration
Shopify, the public API for any other stack, and migrating from Smile or LoyaltyLion with rollback.
Building an integration? The developer documentation covers the API, webhooks and test mode. 10 articles here, updated with every release.