Knowledge base
Everything about running a rewards programme on StickyTier. Articles use VibeClub as the running example — a four-tier apparel programme (Starter ₹0+ · Rider ₹5,000+ · Legend ₹10,000+ · Icon ₹20,000+ on rolling 12-month spend) earning 2/3/5/10% VibeCoins on delivered orders. VibeClub sells in rupees; your programme runs in your own store's currency — see Your programme's currency.
Fastest path to live: connect your store → check what members earn → make it yours → open the doors. Getting started walks through all four.
Start here
Getting started
Your programme works from the moment you create it. Four short steps take it live: connect your store, check what members earn, make it look like you, and open the doors.
Your programme's currency
Your programme runs in your store's currency — set at install, changeable until the first points, then locked. Plus number formats and your programme's time zone.
Plan & billing
What each plan includes, the trial, what happens at a limit, and how to change plan.
Team & roles
Invite teammates, what each role can do, and how ownership changes hands safely.
Earning & rewards
Earning rules
How members earn: rates, release timings, segments, caps, budgets, expiry, refund behaviour — and rewards for following you.
Campaigns
Limited-time promotions with a real budget: double points weekends, category boosts, launch bonuses.
Tiers & benefits
Status levels that reward loyalty: thresholds, windows, automatic placement, gentle downgrades, and perks your storefront can read.
Rewards & perks
What coins buy: the redemption catalogue, the manual fulfilment queue, and automatic welcome, birthday & anniversary bonuses.
Redemption controls
Minimums, maximum share of an order, blocked payment methods, holds at checkout and voucher lifetimes.
Points expiry
When points expire, how members are warned, and what the ledger shows.
Members
Members & privacy
Identity, guest earnings, duplicate merging, account states, and the privacy controls members hold themselves.
Referrals & fraud
Let members bring their friends — and keep the gaming out with automatic holds and an efficient review queue.
Member email
The six emails members can get from you, when they go out — and how to make them look like you rather than like software.
Running the programme
Change governance
Ship programme changes without surprises: preview, conflict detection, second-person approval, rollback, restores and comparison groups.
Approvals
What lands in the approvals queue, who can clear it, and where the thresholds are set.
Analytics & finance
Numbers you can defend: defined metrics, a comparison-group report of incremental gross margin before reward cost, a liability forecast and a cent-exact accounting export.
Activity log
Changes your team makes, who made them and when — and how long the record is kept.
Integrations
Integrations & migration
Shopify natively, everything else through the API — one engine either way — plus switching from another loyalty app.
Show tiers in your Shopify store
Each member's tier as a Shopify customer tag and metafields — for segments, Flow, discounts and the Membership badge block.
Developers & API keys
Creating keys, scopes, test mode, webhooks — the screen your developer will ask you about.
Account
Building an integration? The developer documentation covers the API, webhooks and test mode. 21 articles here, updated with every release.