Knowledge base
Everything about running a rewards program on StickyTier. Articles use VibeClub as the running example — a four-tier apparel program (Starter ₹0+ · Rider ₹5,000+ · Legend ₹10,000+ · Icon ₹20,000+ on rolling 12-month spend) earning 2/3/5/10% VibeCoins on delivered orders.
Fastest path to live: publish terms & privacy → create tiers → draft rules → preview against history → publish → connect Shopify or the API. Each step is one article below.
Getting started
Brand your portal, publish terms & privacy, pick a language, invite your team, go live.
Earning rules
Rates, five release timings plus manual approval, customer segments, caps, budgets, expiry and refunds.
Change governance
Preview cost before publishing, conflict detection, second-admin approvals, one-click rollback, holdouts.
Tiers & benefits
Up to 10 levels, hybrid thresholds, custom windows, soft-landing downgrades, benefit flags your storefront can read.
Rewards & perks
The redemption catalogue — discounts, shipping, products, store credit — plus birthday and anniversary bonuses.
Members & privacy
Identity, guest claiming, duplicate merging, member states, consent and self-service data export.
Referrals & fraud
The referral program, automatic fraud holds, and working the review queue.
Analytics & finance
Metric definitions, the holdout report, liability forecasting and the cent-exact accounting export.
Integrations & migration
Shopify, the public API for any other stack, and migrating from Smile or LoyaltyLion with rollback.
Building an integration? The developer documentation covers the API, webhooks and test mode. 9 articles here, updated with every release.