StickyTier · Knowledge baseDeveloper docs →

Getting started

From a blank tenant to a launch-ready program: branding, policies, language, domains and your team.

Brand the member portal

Settings → Branding controls everything members see: business and program names, your reward currency's name, colors (checked for readable contrast automatically), logo, tagline and support email. The portal carries zero platform branding — it's your program, on your domain.

ExampleVibeClub names its currency VibeCoins — every balance, sentence and email uses that word.

Publish terms & privacy (required)

Member signups stay closed until both your program terms and privacy policy are published under Settings. Every later edit bumps a version with a timestamp, so you can always show what changed and when. Both render on the portal's "Rules & terms" page.

Good to knowThis gate exists on purpose: members must be able to read what they're agreeing to before they can agree to it. There is no override.

Language & wording

Pick the portal language under Settings — English, or Hindi (machine-translated and marked as automatic to members). Currency and date formats follow the language. Any individual phrase can be overridden with your own wording, so "Redeem" can become "Treat yourself" without touching anything else.

Member email: your address, your design

The Member email card under Settings controls how sign-in links (and future member notifications) look and who they come from. Set a sender name (defaults to your program name) and optionally your own sender address. A custom address activates only after DNS verification: add the required ownership TXT record shown in the card at your domain host (SPF and DMARC rows are recommended for deliverability), then press Verify DNS. Until it passes — and if the record ever disappears — mail safely sends from the platform's verified address with your name.

The design follows your branding automatically: colors, corner style, a bold color-band or minimal masthead, your support address and an optional footer line (a registered address looks professional there). The live preview shows exactly what members receive; Send me a test delivers it to your own inbox.

ExampleVibeClub sets sender "VibeClub" <rewards@vibe.club>, adds the TXT record at their DNS host, verifies, and picks the color-band header — sign-in emails arrive from their own domain, in their purple.

Your domain

Add your portal domain under Domains and point a CNAME at the platform; TLS is provisioned automatically on first visit. Until then the portal answers on its default subdomain.

Invite your team

Team assigns roles from owner to analyst. Every action is permission-checked and audited with actor, before/after and reason: finance can export ledgers but not edit rules; support can adjust a member's balance (reason required) but never touch governance; analysts see everything, change nothing.

Launch checklist

  1. 1Branding + currency name saved
  2. 2Terms and privacy policy published (signups unlock)
  3. 3Tiers created — see Tiers & benefits
  4. 4Rules drafted, previewed and published — see Earning rules
  5. 5Store connected — see Integrations
  6. 6A test member enrolled and a test order placed end to end

Next: Earning rules →