Terms of service

StickyTier is provided by Lazy Objects Private Limited, brand Intentstack, 58, Jyoti Nivas College Rd, KHB Colony, 5th Block, Koramangala, Bengaluru, Karnataka 560095, India (CIN U52601KA2021PTC156153). “We” and “us” in these terms mean Lazy Objects Private Limited; “you” means the business that signs up, and “members” means the shoppers enrolled in your programme.

You must be able to enter a contract on behalf of the business you are signing up for. Intentstack is offered to merchants based in India and the United States. We do not currently offer it to merchants based elsewhere.

It is a tool for businesses. It is not for personal or household use.

You accept these terms, the Data Processing Agreement and the refund policy, and acknowledge the privacy notice, when you choose or change a plan — in StickyTier or in the StickyTier app in your Shopify admin — or when you click “Accept” on the notice in StickyTier that asks you to review them, which is how a programme we bill by invoice accepts them, and how every programme accepts a later version. Only accept if you are entitled to bind the business.

We keep a record of each acceptance: who accepted, when, which version of the documents (the effective date above), and the IP address and browser used where they are available to us.

A hosted loyalty and referral platform: a reward ledger, earning and redemption rules, membership tiers, referrals, campaigns, a member portal, a merchant dashboard and an API. Plans differ in how many members and orders they carry and in which features they include; what is on each plan is listed on the pricing page.

We will make reasonable efforts to keep the service available and to warn you before planned maintenance. We do not currently offer a contractual uptime guarantee, and we would rather say so than publish a number we have not built the redundancy to honour.

You keep all rights to your data — your programme configuration, your members, your ledger. We claim no ownership and we do not use it to train anything or to build a product for anyone else.

You can export everything — members, ledger, referrals — at any time, on any plan. While a programme is suspended for want of a plan, signing in offers a choice of plan and the same exports. Export before the off-boarding dates below if you want to keep a copy. We grant ourselves only the access needed to run the service for you, to keep it secure, and to support you when you ask.

• The lawfulness of the programme you run. You decide who earns what, how rewards expire and what you email your members. Consumer-protection, promotional and tax rules on those choices are yours to meet.
• Having the right to give us the data you connect. When you connect a store you are telling us you may lawfully share that customer data with a processor.
• Your account. Keep your sign-in email secure and remove staff who leave.
• Not using the service to break the law, to send unsolicited bulk email, or to attack the platform or other tenants.

The service needs an active paid plan or an active free trial. Plans are billed monthly in advance, in the currency shown at signup. Every plan starts with the free trial shown on the pricing page (currently 7 days); we do not charge until the trial ends and you can leave during it without paying.

Tax. Prices exclude GST. GST and any other applicable taxes are charged in addition where they apply.

If you install through Shopify, Shopify bills you on our behalf through its own app billing, and charges appear on your Shopify invoice. How cancellation and refunds work is set out on the refunds and cancellation page, which forms part of these terms.

Prices can change, but not for you mid-term: we honour the price you subscribed at and will give you at least 30 days' notice before a renewal at a new one. The amount you subscribed at is recorded at signup so a later price change cannot reprice you silently.

A member is a shopper currently enrolled in the programme. Prospects never count. A prospect is a customer we've only seen through an order, backfill or CSV import and who hasn't joined. Shoppers who opted out or were deleted/redacted also don't count. This is the number the plan limit meters.

Plans carry limits on members and monthly orders — Launch carries 10,000 members and 1,000 orders a month. Going over a limit on a paid plan does not switch your programme off — members already in it keep earning and redeeming. Over the member limit, new members cannot join until you move to a plan that fits. Over the monthly order limit, orders keep earning, but after a grace period it can pause your own changes to the programme until you move to a plan that fits or the next month begins; the admin shows the date before that happens.

Please read this section carefully, because it affects your members as well as you.

If a trial ends without a plan being chosen, or a subscription is cancelled, declined or left unpaid, the service is suspended for that programme until a plan is active again. Suspension covers the member-facing side too, not only your dashboard:

• the member portal and the storefront widget stop showing balances and rewards;
• orders stop earning and members cannot redeem;
• member emails are not sent;
• the API refuses requests for that programme.

Points are not credited while the programme is suspended. When a plan becomes active again, recent orders may be credited at that point, limited to what your store platform still makes available to us — so some orders placed during a suspension may never earn. Balances members had already earned are not removed by a suspension: they stay recorded in the ledger and become usable again once a plan is active.

Telling your members about your programme's status is your responsibility. They have no relationship with us and no way to know why the programme has paused; if you let a plan lapse, you should tell them, and honour any promise you have made to them yourself.

Suspension does not delete anything by itself: balances and your programme are kept, and your data follows the off-boarding schedule below. While suspended, signing in offers a choice of plan, and choosing one switches the programme back on.

You can cancel at any time — in a Shopify store, by cancelling the plan in the StickyTier app or by uninstalling the app. Cancelling stops future charges and suspends the service as described above. We do not refund partial billing periods; see refunds.

We may suspend or end an account that is being used unlawfully, that is attacking the platform or other tenants, or whose subscription remains unpaid. Except where the law or an attack in progress makes it impossible, we will tell you first and give you a chance to fix it.

What happens to your data after you leave. When your Shopify store uninstalls StickyTier, every member's personal data is erased 30 days later (their order and points history is deleted too, with no totals kept in its place), and the whole programme — ledger, rules and audit trail — is deleted 90 days after uninstalling. Reinstalling before then reconnects you to the same programme. A programme that was not connected through Shopify is deleted when you ask us to. Export anything you want to keep before these dates; details are in Privacy.

We provide the service with reasonable skill and care, but without warranties beyond those the law requires and will not let us exclude. Neither of us is liable to the other for indirect or consequential loss, or for lost profits or goodwill.

Our total liability to you for any claim is limited to the fees you paid us in the 12 months before it arose. Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not permit us to limit.

Where we process your members' personal data we do so as your processor, under our Data Processing Agreement, which forms part of these terms and which you accept together with them, as described under “How you accept these terms”. If you need a countersigned copy, write to privacy@stickytier.com. Our sub-processors are listed publicly at /subprocessors, and we will give you at least 30 days' notice before adding or replacing one (DPA section 4).

We may update these terms, the DPA, the refund policy and the privacy notice. For a material change we will email your account's owner and show a notice in StickyTier at least 30 days before it takes effect. You can accept it from that notice; if you keep using the service after the change takes effect, the updated documents apply. If you do not agree, you can cancel before then — see “Ending it”. Changes are never retroactive.

These terms are governed by the laws of India, and the courts at Delhi, India have exclusive jurisdiction over any dispute arising from them.

Lazy Objects Private Limited, brand Intentstack, 58, Jyoti Nivas College Rd, KHB Colony, 5th Block, Koramangala, Bengaluru, Karnataka 560095, India. CIN U52601KA2021PTC156153. Contact: support@stickytier.com. Complaints about how we handle personal data go to our Grievance Officer — see Privacy.