Refunds and cancellation

If you installed StickyTier from Shopify, Shopify bills you. Your plan is charged through Shopify's own app billing and appears on your Shopify invoice, alongside everything else you pay Shopify for. You approve the charge in your Shopify admin when you choose a plan, and Shopify collects it.

Merchants not on Shopify are invoiced directly by Lazy Objects Firm, as agreed when their account is set up.

Plans are billed monthly in advance. Every plan starts with the free trial shown on the pricing page. Nothing is charged during the trial, and cancelling before it ends costs nothing.

• On Shopify: open StickyTier in your Shopify admin and cancel the plan on its billing screen, or uninstall the app. Either stops future charges.
• Not on Shopify: email support@stickytier.com from an owner's address on the account. Cancellation takes effect at the end of the period already invoiced.

Without an active plan or trial the service is suspended for that programme, including what your members see — the portal, the storefront widget, earning and redemption, member emails and the API. Points are not credited while it is suspended; when a plan is active again, recent orders may be credited at that point. The details, and what happens to your data afterwards, are in the terms of service.

We do not refund partial billing periods. If you cancel part-way through a billing period, the period already charged is not refunded or pro-rated.

If you think you were charged in error — a charge after you cancelled, a duplicate charge, or the wrong plan — we will look at it. Where we agree a charge was wrong we will refund or credit it; for Shopify-billed charges that is done through Shopify, so it shows on your Shopify invoice.

Write to support@stickytier.com with your store address (for example your-store.myshopify.com), the charge you are asking about, its date and amount, and what you think went wrong. We aim to reply within a few working days and to resolve a billing review within 30 days.

Lazy Objects Firm, A1, Joharipur, Kanhaiya Vihar, Delhi 110094, India. GSTIN 07CYGPP9646D2Z0.